B2B TERMS OF SERVICE

§1. Service Provider and B2B Scope

The operator of push.com.pl and Service Provider is Push Agency Dawid Śliwiński, located at ul. Łagodna 4B, 63-004 Gowarzewo, Poland, Tax ID (NIP): 6972347119, EU VAT ID: PL6972347119, REGON: 380136618 (registered in the Polish Central Register and Information on Business — CEIDG).

Contact: email [email protected], phone +48 721 725 577.

§2. Definitions and Technical Requirements

• Website — the website operating at https://push.com.pl/, including order pages and free online diagnostic tools.
• Client — a business entity or sole proprietor acting in a professional B2B capacity when ordering services or using the Website’s tools.
• Store Diagnosis (+ 1h Consultation) — a paid expert evaluation of publicly accessible store views (homepage, category listing, and product page on mobile and desktop), delivered as PDF and DOCX reports (along with a presentation file where included in the selected package) together with a 1-hour online consultation.
• Full Store & Checkout Audit (Pro) / Implementation Packages — custom audit and engineering packages agreed individually after an introductory discovery call.
• Technical requirements: Internet access, a modern JavaScript-enabled web browser, an active business email address, and — for store diagnostics — a publicly reachable online store without blocking safeguards preventing measurement.

§3. Scope and Delivery of Services

1. Free Online Tools & Forms: Calculators, self-assessment tools, and technical scanners are provided free of charge for informational purposes. Clients must not misuse these tools, submit unlawful data, or overload Website infrastructure.
2. Store Diagnosis (+ 1h Consultation):
   • Covers publicly available pages without requiring admin credentials or store passwords. The Service Provider never places fake orders or accesses end-customer personal data.
   • PDF and DOCX reports (plus a presentation file where included) are delivered by email within 48 business hours of payment receipt (Monday–Friday, excluding Polish public holidays), along with a scheduling link for the included 1-hour 1:1 consultation (valid for 30 calendar days from report delivery).
3. Full Audit (Pro) & Implementation Packages: Scope, timeline, and fees are confirmed individually via written proposal/agreement. Where checkout evaluation is commissioned, ordering authorizes the Service Provider to simulate the cart/checkout UI path without placing real orders or submitting personal data.

§4. Orders, Pricing, and Payments

1. All listed fees are net prices subject to applicable Polish VAT (23% where applicable), unless gross amounts are also explicitly shown.
2. For online orders, an electronic VAT invoice / pro forma is issued via iFirma (IFIRMA S.A.) and sent to the Client’s email address for bank transfer payment or — once enabled — online payment via Tpay (Krajowy Integrator Płatności S.A.: BLIK, card, instant transfer).
3. Payment terms are 7 days from invoice issuance; delivery begins upon payment settlement. By ordering, the Client agrees to receive electronic VAT invoices (PDF) at the submitted email address.

§5. Technical Refund Guarantee and B2B Liability

1. 100% Technical Refund Guarantee: If the Client’s store suffers a server outage (4xx/5xx) or strict anti-bot/WAF rules blocking measurement, the Service Provider notifies the Client within 24 business hours. The Client may choose either to allow temporary access or receive a 100% refund within 7 business days.
2. Advisory Nature: Reports provide engineering diagnostics and prioritized recommendations. They do not guarantee a specific conversion or revenue increase, which depends on implementation, traffic, pricing, and market conditions.
3. B2B Exclusions: Due to the strictly professional B2B nature of transactions, consumer statutory withdrawal rights do not apply. Pursuant to Art. 558 § 1 of the Polish Civil Code, statutory warranty (rękojmia) is excluded, and the Service Provider’s aggregate liability is limited to the net fee actually paid for the relevant order (save for intentional misconduct).

§6. Intellectual Property and Confidentiality

Upon full payment, the Client receives a non-exclusive, perpetual license to use the delivered report materials (PDF, DOCX, and presentation) internally and share tasks with its internal or contracted developers. Commercial resale of the report to third parties is prohibited. Non-public audit findings remain confidential and are never published without explicit Client consent.

§7. Complaints and Final Provisions

Any service complaints should be sent to [email protected] within 14 days of report delivery or consultation, and will be reviewed within 14 business days.

Personal data processing and cookie usage are governed by our Privacy Policy. These Terms are governed by Polish law, and any B2B disputes shall be resolved by the competent court for the Service Provider’s registered seat.

The Service Provider reserves the right to amend these Terms for valid legal, technical, or organizational reasons — orders placed prior to an amendment remain governed by the version in force at the time of ordering.